Frequently Asked Questions
Everything you need to know about shopping with Lenco-Catalog
What is the typical shipping timeframe for my electronic orders?
We process and dispatch most orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is the return policy for defective or unwanted products?
We offer a 30-day return policy. If your device is defective or you have changed your mind, ensure the item is in its original packaging with all accessories included to receive a full refund or exchange.
Do your electronic products come with a manufacturer warranty?
Yes, all products sold on Lenco-Catalog are 100% authentic and come with a standard 12-month manufacturer warranty covering any hardware defects or malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track the status of my shipment?
Once your order is shipped, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your package in real-time.
Does Lenco-Catalog offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat or email to assist you with initial setup, firmware updates, or troubleshooting for any device purchased from our store.